Computing Services

Support (i-ASK Center)

The Institute for CyberScience i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the ICS-ACI system. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system.

Submit a Ticket:

Before contacting the i-ASK Center, please check to see if your question is answered in the ICS-ACI User Guide.

Submit an i-ASK Ticket

Or email your question to iask@ics.psu.edu.

i-ASK Center Hours

Staff are on site at the following times:

  • Mon-Fri: 8:00 a.m.–7:00 p.m.
  • Sat-Sun: 11:00 a.m.–3:00 p.m.

You may reach the help desk by phone at 814-865-iASK (4275) during these hours.

New for Fall 2018: Open Office Hours

Following the ICS-ACI training sessions, ICS staff will be holding open office hours for one-on-one support. Office hours will be held on the following dates:

  • 2:30–4:00 p.m., August 29, 2018, 189 Energy and the Environment Laboratory
  • 2:30–4:00 p.m., September 10, 2018, 252 Erickson Food Science Building
  • 2:30–4:00 p.m., September 26, 2018, 252 Erickson Food Science Building
  • 2:30–4:00 p.m., October 1, 2018, 252 Erickson Food Science Building
  • 2:30–4:00 p.m., October 17, 2018, W203 Millennium Science Complex
  • 2:30–4:00 p.m., October 22, 2018, 252 Erickson Food Science Building
  • 2:30–4:00 p.m., October 24, 2018, W203 Millennium Science Complex
  • 11:30 a.m.–1:00 p.m., November 7, 2018, 252 Erickson Food Science Building
  • 2:30–4:00 p.m., November 26, 2018, 252 Erickson Food Science Building
  • 2:30–4:00 p.m., November 28, 2018, 252 Erickson Food Science Building