Computing Services

Support (i-ASK Center)

The Institute for CyberScience i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the ICS-ACI system. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system.

Submit a Ticket:

Before contacting the i-ASK Center, please check to see if your question is answered in the ICS-ACI User Guide.

Submit an i-ASK Ticket

Or email your question to iask@ics.psu.edu.

i-ASK Center Hours

Staff are on site at the following times:

  • Mon-Fri: 8:00 a.m.–7:00 p.m.
  • Sat-Sun: 11:00 a.m.–3:00 p.m.

You may reach the help desk by phone at 814-865-iASK (4275) during these hours.