ICS Account Request
If you are an external collaborator of a Penn State researcher and have not received a PSU Slim access account, please visit the Slim Access Account Request page. If you already have a Penn State access ID and password, you do not need a Slim account and may proceed to the steps below.
In light of recent events regarding cybersecurity outlined by President Barron (see http://news.polaris.psu.edu/story/357654/2015/05/15/administration/message-president-barron-cybersecurity), we are taking steps to ensure the security of your and the University’s information online. Going forward, our computing systems will require the University’s two-factor authentication to log in, effective August 17th, 2015.
As a result, you will need to acquire a new ICS account and sign up for the University’s two-factor authentication, called “Duo.” We want this process to occupy as little of your time as possible and our staff are working behind the scenes with other Penn State units to handle many of the tasks involved. See a visual representation of the account request process here: User Account request Flow
Each person who wishes to use the ICS-ACI or Lion-X systems must have an account and a Principal Investigator (PI), under whom they are authorized to perform research. Each user must sign up for an account (or renew their account).
If you need an account on a Lion-X system: Setup Lion-X Account
After you request an account, if necessary an email will be sent to your advisor/instructor/sponsor for verification. Once the process is complete, you will receive a confirmation email, and you will also need to sign up for Duo two-factor authentication below.
Two Factor Authentication
Two-factor authentication consists of a two-level authentication process. The first level is the verification of the Penn State user ID and password. The second level involves inputting a randomly generated passcode. ICS, in conjunction with Penn State and ITS, is implementing the hosted Duo Security cloud-based, two-factor authentication service. The Duo model primarily relies on smartphones to be the device in the user’s possession. Other options are available for users who do not have smartphones or who require alternatives.
If you have not already done so, please go to http://identity.psu.edu/services/authentication-services/two-factor/self-service-portal/ and follow the easy-to-use tutorials. A helpful video explains how to use Duo with a smartphone, and instructions exist for users wanting to use landline phones, tokens, or other means.
If you need assistance enrolling in two-factor authentication or have problems with your Duo account, please contact your area’s IT support or the IT Service Desk at 814-865-4357 or email IT Service Desk.
If you are having trouble enrolling in Duo with an international phone number, please send a request to firstname.lastname@example.org with the following information listed:
Your Access Account UserID
Your country code + phone number
Your smartphone OS platform (iOS, Android, etc)
This will automatically create a ticket in ServiceNow, and ITS will address your issue.
Help us build the future. Contact ICS at Penn State.
- email: email@example.com
- phone: ICS-ACI Support (i-ASK Center): 814-865-4275 | General Inquiries: 814-867-1467
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